Frequently Asked Questions

Everything you need to know about shopping at ILoveDooney

Are the products sold on ILoveDooney authentic?

Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine handbags, wallets, and accessories.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What is your return policy for handbags and accessories?

We accept returns of unused and unworn merchandise within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.

How long does shipping typically take?

Standard shipping usually takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Do you offer international shipping?

Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.

How should I care for my leather Dooney & Bourke bag?

Most of our leather items can be cleaned with a soft cotton cloth slightly dampened with distilled water and a mild bar soap. Avoid using commercial leather cleaners or polishes unless specified for that particular leather type.